Patients & Visitors

Patient Experience Matters

We are here to help

Complaints We are here to help you when you need advice, have concerns, or don't know where to turn. PALS is a free, accessible and confidential services for patients, relatives and carers and it aims to:

  • listen to concerns, suggestions or queries
  • advise and support patients, their families and carer
  • provide information on NHS services
  • help sort out problems quickly on your behalf

Come and see us in the PALS office at the RUH main entrance. We are open 10:00 - 15:00, Monday to Friday.

You can email us:

You can telephone us:

01225 825656
01225 826319

You can write to us:

PALS
Royal United Hospitals Bath NHS Foundation Trust
Combe Park
Bath
BA1 3NG

Patient Advice and Liaison Service (PALS)

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Making a complaint

Staff at the Royal United Hospitals Bath will do what they can to make sure you are cared for properly and promptly. Sometimes however, you may experience a problem or something may go wrong.

If the staff looking after you are unable to solve your problem you can contact PALS or you can contact our Complaints Manager.

Our aim is to help you solve your difficulties and to thoroughly investigate and respond to your concerns promptly.

You can telephone us:

01225 825376

You can email us:

You can write to us:

Complaints Manager
Royal United Hospitals Bath NHS Foundation Trust
Combe Park
Bath
BA1 3NG

Complaints Procedure

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We are here to help you

Complaints Procedure - Chinese

Complaints Procedure - Polish

Complaints Procedure - Portuguese

If you require this leaflet in a different format, such as Braille, audio cassette, large print or another language, please contact the Patient Advice and Liaison Service (PALS) here.

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