Patients & Visitors

Patient Experience Matters

We learn and improve from patient & carer experience

What we've improved We know that we can learn a lot from what patients tell us about their experiences of the services we provide.

We collect patients and carers views of the RUH in many ways, for example:

  • PALS
  • Complaints
  • FFT
  • Local Surveys
  • National NHS Surveys
  • NHS Choices website
  • Twitter
  • Facebook

The Patient Experience Team share the information we have collected, for example, Patient Experience quarterly reports.


How patient and carer feedback has helped us improve

May 2016

February 2016

November 2016


Contact

To find out more about the work of the Patient Experience Team:

You can telephone us:

01225 821735

You can email us:

You can write to us:

Patient Experience Team
Quality Improvement Centre
Royal United Hospitals Bath NHS Foundation Trust
Combe Park
Bath
BA1 3NG

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