Patients & Visitors

Patient Experience Matters

We learn and improve from patient & carer experience

What we've improvedWe collect patients and carers views in many ways, for example:

  • PALS
  • Complaints
  • FFT
  • Local Surveys
  • National NHS Surveys
  • NHS Choices website
  • Twitter
  • Facebook

The Patient Experience Team share the information we have collected, for example Patient Experience quarterly reports.

How patient and carer feedback has helped us improve

October-December 2017

July-September 2017

April-June 2017

January-March 2017

October-December 2016

July-September 2016

May 2017

February 2017

November 2016

August 2016

May 2016

February 2016

November 2015


To find out more about the work of the Patient Experience Team:

You can telephone us:

01225 821735

You can email us:

You can write to us:

Patient Experience Team
Quality Improvement Centre
Royal United Hospitals Bath NHS Foundation Trust
Combe Park

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