Patients & Visitors

Patient Experience Matters

We learn and improve from patient & carer experience

What we've improvedWe collect patients and carers views in many ways, for example:

  • PALS
  • Complaints
  • FFT
  • Local Surveys
  • National NHS Surveys
  • the NHS website
  • Twitter
  • Facebook

The Patient Experience Team share the information we have collected, for example Patient Experience quarterly reports.

How patient and carer feedback has helped us improve


To find out more about the work of the Patient Experience Team:

You can telephone us:

01225 821735

You can email us:

You can write to us:

Patient Experience Team
Quality Improvement Centre
Royal United Hospitals Bath NHS Foundation Trust
Combe Park

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