Patient Experience Matters
Complaints
We are here to help
We are here to help you when you need advice, have concerns, or don't know where to turn. PALS is a free, accessible and confidential services for patients, relatives and carers and it aims to:
- listen to concerns, suggestions or queries
- advise and support patients, their families and carer
- provide information on NHS services
- help sort out problems quickly on your behalf
Contact
Come and see us in the PALS office at the RUH main entrance. We are open 10:00 - 15:00, Monday to Friday.
You can email us:
You can telephone us:
01225 826319
You can write to us:
Royal United Hospitals Bath NHS Foundation Trust
Combe Park
Bath
BA1 3NG
Your experience matters
We want to be recognised as a listening organisation; patient centred and compassionate. Your experience matters at the RUH and your feedback is very important if we are to provide a quality service.
Please tell us about your experience of the Patient Advice & Liaison Service by completing a short questionnaire. Tell us what is working and what we can improve. You can say what you think without giving your name, and we will use the information to improve what we do.
Printable Leaflets
Patient Advice and Liaison Service (PALS)
Easy Read
Making a complaint
Staff at the Royal United Hospitals Bath will do what they can to make sure you are cared for properly and promptly. Sometimes however, you may experience a problem or something may go wrong.
If the staff looking after you are unable to solve your problem you can contact PALS or you can contact our Complaints Manager.
Our aim is to help you solve your difficulties and to thoroughly investigate and respond to your concerns promptly.
Contact
You can telephone us:
You can email us:
You can write to us:
Royal United Hospitals Bath NHS Foundation Trust
Combe Park
Bath
BA1 3NG
Printable Leaflets
Easy Read
If you require this leaflet in a different format, such as Braille, audio cassette, large print or another language, please contact the Patient Advice and Liaison Service (PALS) here.
Complaints reports
The Royal United Hospitals (RUH) Bath recognises that complaints matter and provide a valuable insight into how we can improve our services and how patient experience can be improved. These reports provide an overview and analysis of complaints and Patient Advice and Liaison Service (PALS) concerns received by the Trust.