Radiotherapy |
A29
|
Quality of patient care, efficiency and professionalism
"First rate! Professional and dedicated"
"Very good care, always explained what would happen. Give you good support. Always felt very safe in the care with all working as a team. Excellent and very professional. Brilliant team to have care from"
"The patient care I received has been excellent in both the chemotherapy and radiotherapy department. The attitudes of staff when treating me has been efficient, professional, calming and always very kind. It has made what could be a difficult and worrying time easier to cope with. My thanks to them all"
"Competent staff – no time wasted – questions answered either on the spot or the next day as promised. I feel the right approach and attitude is presented as appropriate to each patient and I am very satisfied with what has been done for me. All have done their jobs well in a most kindly and efficient manner and you felt they are interested in you and doing their best."
"As the wife of a patient, coming with him each day for radiotherapy I have watched him becoming more at ease and relaxed as each day goes by. There seems to be a departmental policy to be caring, positive and to do everything possible to support the patients"
"They really do their best to keep to schedule even when things go wrong"
"Excellent – I can not complain about any of my experiences in the radiotherapy department. It was much better than I expected and compares very favourably with other experiences I have had of NHS treatment"
"The staff are wonderful. They really made me feel welcome as a new patient and gave me plenty of time to ask questions. They have kept asking how I am feeling and where possible they have provided advice or prescriptions to deal with side effects"
"I have received the best care. I’m very happy with the way I have been treated. The staff are very happy and good at the job they do (second to none)"
"My experience has been one of care and understanding. My take is that staffs are dedicated to their specific tasks and do what the can to make visits as pleasant as possible"
"In general terms the staff have excellent interproffesional skills and appear to have a good understanding of peoples fear and concerns. They integrate professionalism with care effectively and efficiently"
"All the ladies I saw in the department were very helpful, friendly and calming. The ladies work very hard. The machine broke down as I started my treatment, but they fitted everyone in by starting before 7am!! I felt very safe with them."
"It has never taken staff long to recognise patients and their partners and know them by name, even when you have hundreds of patients you deal with daily – a very very personal touch. You have all helped to make a very difficult and traumatic diagnosis much easier to cope with. With patient care and understanding, nothing is ever too much trouble. We think it is a very well run efficient and professional department from all levels of staff. Thank you."
"I was impressed by the positive and friendly attitude of all of the staff. They gave me the impression of a dedicated team conscious that they do an important job for the patients. In my experience the staff were friendly and understanding together with a sense of humour where appropriate and were willing to listen to patient comments."
"Staff polite, efficiency very good, and all I have had contact with are truly professional in their field"
"Care is excellent – I didn’t expect to be treated so well, they are very caring and patient. Always kept in formed on how treatment is proceeding and queries dealt with promptly."
"The quality of the patient care that I saw and the quality and attitude of the staff was overwhelming"