Helena Ward |
C33
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About | Contact Us | Visitor Information
About the Ward
Ward Location
The ward is located in RUH Zone C on the second floor at the end of the corridor. It is also called ward C33.
Meals and Drinks
There is a choice of menu and we also cater for special dietary needs. Meal times are approximately as follows:
Meal times are approximately as follows:
- Breakfast 7.00am
- Lunch 12.00 noon
- Dinner 5.30pm
We serve hot drinks with breakfast, lunch and also mid-morning, mid-afternoon and in the evening. Snack menus are also available.
Personal Belongings
To help keep you comfortable during your stay, we encourage your relatives to check that you have sufficient clothing, slippers, toiletries and towels, etc.
Patients are encouraged not to bring valuables into hospital.
Please note there are no clothes washing facilities on the ward.
Contact the Ward
General Enquiries / Reception Desk:
01225 821811
Call4Concern for current inpatients – Martha's Rule
You may have heard recently about NHS plans to test and roll out Martha's Rule to further improve patient safety. This will provide a consistent and understandable way for patients and families to seek an urgent review if their or their loved one's condition deteriorates while they are in hospital and they are concerned this is not being responded to.
As part of this pilot, the RUH offers a Call4Concern service for inpatients and their families. You, or your relative, can call for urgent help and advice if you/they are a current inpatient and have concerns about their condition.
Call4Concern is a patient safety service for current inpatients at the RUH. If you, or your family have recently been discharged please discuss your concerns directly with the ward team. It should not be used to report general problems such as issues with beds, room, food or parking - please speak to a member of staff on your ward.
Contact 07775 821211, any time, any day. If no one is available to answer please leave the patient name, ward and a brief description of your concern.
When should I contact Call for Concern?
- When there is a significant change in your/the patient's condition while they are an inpatient and after discussion with the ward team, your concerns have not been addressed
- You have ongoing medical concerns after you have spoken to the ward nurses or doctors
Who will I talk to?
Call for Concern is delivered by the Critical Care Outreach team, who are a team of specialist nurses. They are available 24 hours a day to help support ward staff in the care of acutely ill patients. They can offer advice over the telephone or come to the ward to review the patient's condition if there is a noticeable change.
Find out more
Call4Concern – Information for patients and relatives
Are you worried about a patients condition?
