Pulteney Surgical |
B40
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About | Contact Us | Ward Team | Visiting times | Call4Concern – Martha's Rule
About the Ward
Ward Location
Pulteney ward is located in RUH Zone B on the first floor at the end of the corridor. It is also called ward B40.
Ward Layout
Pulteney Ward has 30 beds arranged 4 bays of 6 beds (2 male bays and 2 female bays) and 6 single side rooms. There is a small communal day room with comfortable chairs available for use by patients and relatives.
Entrance to the ward is gained by swipe card access for reasons of patient safety. Alternatively the door bell is linked to an intercom which can be used to speak to the ward receptionist/ward clerk who will open the doors for you.
The main reception desk and nurses' station is located in the middle of the ward on the left hand side.
Visiting Times
On Pulteney ward, we have protected mealtimes between 12 noon and 1pm, then again in the evening, 5pm until 6pm.
Official visiting times on Pulteney Ward are:
- 11am - 12 noon
- 1pm - 5pm
- 6pm - 8pm
We ask that visiting times are respected as some patients on the ward may be very ill and need quiet time to rest. However, in certain circumstances visiting times can be more flexible; this will need pre-arranging with the nurse in charge of the ward. It is possible for relatives to stay overnight on the ward if their loved one is very unwell although there are no guests beds available on the ward to accommodate this.
Wards may temporarily close during outbreaks of diarrhoea and vomiting to try and limit the spread of such infections to other areas of the hospital. Visiting may be restricted at such times, although relatives are still able to visit 'closed' wards they do so at their own risk.
For further information and advice on the visiting the ward please click here:
Meals and Drinks
There is a varied menu on the ward and any special dietary requirements will be catered for; just let the ward staff know. Menu cards are handed out several hours before each meal to allow patients time to choose their preferred option on the menu for the next meal. The completed menu cards are later collected by ward staff so the kitchen can cater for everybody's personal choices.
Meal times are approximately as follows:
- Breakfast 7.00am
- Lunch 12.00 noon
- Dinner 5.00pm
The RUH has a policy of 'protected meal times' and patients should not be seen by doctors, nurses or any other therapists during this time. This is to ensure you have the opportunity to eat your meal without interruptions whilst it is hot.
If however you miss a meal for any reason - e.g. you are off the ward having a scan, then a snack menu is available.
Hot drinks are served with meals and also mid-morning, mid-afternoon and in the evening.
There is a mobile newsagent trolley which visits the ward frequently selling newspapers, magazines, snacks and confectionary.
Assistance will be given to anyone who needs help with eating and drinking. We encourage relatives and carers to visit at mealtimes if they wish to assist with eating and drinking.
Personal Belongings
To help keep you comfortable during your stay, we encourage your relatives to check that you have sufficient clothing, slippers, toiletries and towels, etc. We suggest you do not bring valuables into the hospital. However, you may find it useful to have a small amount of money if you wish to pay for the hairdresser or buy newspapers.
You are allowed to use mobile phones on the ward but we recommend these are kept in bedside lockers when not in use. On admission to the hospital you may be asked to sign a disclaimer form to say you are happy to take responsibility for any belongings you bring to the ward.
There is a cordless phone for patient use on the ward.
Contact the Ward
General Enquiries / Reception Desk:
01225 821285
As a patient, if you have a large family, please appoint a spokesperson to keep other members informed of your well-being. For more specific and detailed information the nurses will deal with the enquiry in person.
If you or your relatives would like to speak to any of our medical staff and the patient is happy for you to do so, please inform the nurse and we will arrange an appointment.
The Care Team
The care team consists of a Vascular Professor, Vascular Consultant, General Surgeons, Senior Sister, two Junior Sisters, Staff Nurses and HCAs.
Other healthcare professionals such as Physiotherapists, Occupational Therapists, Social Work Team and Specialist Nurses visit the ward daily. For more details ask your nurse.
Call4Concern for current inpatients – Martha's Rule
You may have heard recently about NHS plans to test and roll out Martha's Rule to further improve patient safety. This will provide a consistent and understandable way for patients and families to seek an urgent review if their or their loved one's condition deteriorates while they are in hospital and they are concerned this is not being responded to.
As part of this pilot, the RUH offers a Call4Concern service for inpatients and their families. You, or your relative, can call for urgent help and advice if you/they are a current inpatient and have concerns about their condition.
Call4Concern is a patient safety service for current inpatients at the RUH. If you, or your family have recently been discharged please discuss your concerns directly with the ward team. It should not be used to report general problems such as issues with beds, room, food or parking - please speak to a member of staff on your ward.
Contact 07775 821211, any time, any day. If no one is available to answer please leave the patient name, ward and a brief description of your concern.
When should I contact Call for Concern?
- When there is a significant change in your/the patient's condition while they are an inpatient and after discussion with the ward team, your concerns have not been addressed
- You have ongoing medical concerns after you have spoken to the ward nurses or doctors
Who will I talk to?
Call for Concern is delivered by the Critical Care Outreach team, who are a team of specialist nurses. They are available 24 hours a day to help support ward staff in the care of acutely ill patients. They can offer advice over the telephone or come to the ward to review the patient's condition if there is a noticeable change.
Find out more
Call4Concern – Information for patients and relatives