Charlotte Ward |
C33
|
About | Contact Us | Ward Team | Visitor Information
About the Ward
Charlotte ward is an all-female ward. We specialise in emergency gynaecology. We also care for a range of emergency surgical, urology and orthopaedic patients.
Contact the Ward
Reception desk: 01225 824436
Ward contacts: 01225 824434 or 01225 824834
As a patient, if you have a large family, please appoint a spokesperson to keep other members informed of your well-being.
Ward Location
Charlotte ward is also called ward C33.
Facilities
We have 15 beds. The side rooms are used for specialist care and are allocated according to clinical priority.
Food and drink
There is a choice of menu and we also cater for special dietary needs. Mealtimes are approximately as follows:
- Breakfast 7am
- Lunch 12 noon
- Supper 5:30pm
We serve hot drinks with meals and also mid-morning, mid-afternoon and in the evening. Snack menus are also available. There is a limited amount of space in the fridge available for patient's own fresh food. This must be supplied in a clean, rigid container. The kitchen is strictly a staff only area but staff are happy to assist.
Personal Belongings
To help keep you comfortable during your stay please bring with you toiletries, nightwear and slippers. We also like to encourage all our patients where possible to dress during the day. We can supply a limit number of emergency wash items if you are admitted to hospital unexpectedly, so please arrange for toiletries to be brought in from home where possible.
Patients are encouraged not to bring valuables into hospital. Please note there are no clothes washing facilities on the ward.
We would very much like you to enjoy your stay with us and request that if you have any questions, please speak with the Nurse-in-Charge. Your thoughts are appreciated and feedback forms are available on the ward to complete.
The Care Team
The ward manager is in charge of the ward. The nursing staff are responsible for your nursing care throughout your admission. Your consultant will have overall responsibility for your medical care.
Other members of the team include occupational therapists, physiotherapists, pharmacists, a discharge facilitator, ward clerk and domestic staff. We are a teaching ward and regularly have student nurses and return-to-practice students.
Ward Manager: Amy James
Matron: Erin Houlihan
Visiting
Visiting hours are 11am – 8pm, 7 days per week.
Outside these hours is by permission only.
We politely ask that you respect the privacy and dignity of the patients in our care
- No flowers as Trust policy
- There is a limit of two visitors at each bedside, at any one time
- Children are welcome, under supervision
- Please do not sit on patients' beds, as per infection control policy
If you're worried about a patient's condition – Martha's Rule
You may have heard recently that the NHS has rolled out Martha's Rule to further improve patient safety. This provides a consistent and understandable way for patients and families to seek an urgent review if their or their loved one's condition deteriorates while they are in hospital and they are concerned this is not being responded to.
The RUH offers a Martha's Rule service for inpatients and their families. You, or your relative, can call for urgent help and advice if you/they are a current inpatient and have concerns about their condition.
Martha's Rule is a patient safety service for current inpatients at the RUH. If you, or your family have recently been discharged please discuss your concerns directly with the ward team. It should not be used to report general problems such as issues with beds, room, food or parking - please speak to a member of staff on your ward.
Contact 07775 821211, any time, any day. If no one is available to answer please leave the patient name, ward and a brief description of your concern.
When should I contact the Martha's Rule service?
- When there is a significant change in your/the patient's condition while they are an inpatient and after discussion with the ward team, your concerns have not been addressed
- You have ongoing medical concerns after you have spoken to the ward nurses or doctors
Who will I talk to?
The Martha's Rule service is delivered by the Critical Care Outreach team, who are a team of specialist nurses. They are available 24 hours a day to help support ward staff in the care of acutely ill patients. They can offer advice over the telephone or come to the ward to review the patient's condition if there is a noticeable change.
Find out more
Martha's Rule – Information for patients and relatives
