Patients & Visitors

Patient Experience Matters

What patients and carers have told us

What you tell us We collect patients and carers views of the RUH in many ways, for example:

  • PALS
  • Complaints
  • FFT
  • Local Surveys
  • National NHS Surveys
  • NHS Choices website
  • Twitter
  • Facebook

Our Patient Experience Team collates and analyses the information that we receive from patients and carers about their experience of RUH services. They then share this information across the organisation to help staff to understand patients' experiences and use this information to improve our services.

We receive approximately 11,000 comments from patients and their carers about their experiences of the hospital every quarter (three months). Here is a summary of what they tell us:

Quarterly Surveys

In July 2016 we introduced the first of our quarterly surveys. By changing the survey every three months we can:

  • Keep surveys short and easy to complete
  • Be responsive to what patients and their carers are telling us is important to them (through FFT, PALS and complaints)
  • Inform hospital projects, priorities and decision making

Patient information survey

The July, August and September 2016 survey asked inpatients and outpatients for their views about how well we communicate and the written information we provide.

Survey Results

Food and drink survey

During October, November and December 2016 we focused our quarterly survey on asking inpatients their views on the food and drink we provide on the wards.

Survey Results

Privacy, Dignity and Respect survey

Our survey during January, February and March 2017 asked patients for their views on staff treating them with dignity and respect and if they are given the privacy they need.

Survey Results


To find out more about the work of the Patient Experience Team:

You can telephone us:

01225 821735

You can email us:

You can write to us:

Patient Experience Team
Quality Improvement Centre
Royal United Hospitals Bath NHS Foundation Trust
Combe Park

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