Patients & Visitors

Patient Experience Matters

What patients and carers have told us

What you tell us We collect patients and carers views of the RUH in many ways, for example:

  • PALS
  • Complaints
  • FFT
  • Local Surveys
  • National NHS Surveys
  • NHS Choices website
  • Twitter
  • Facebook

Our Patient Experience Team collates and analyses the information that we receive from patients and carers about their experience of RUH services. They then share this information across the organisation to help staff to understand patients' experiences and use this information to improve our services.

Over 11,000 patients and their carers told us about their experiences of the hospital during July, August and September 2016. Here is a summary of what they said:

Quarterly Surveys

In July 2016 we introduced the first of our quarterly surveys. By changing the survey every three months we can:

  • Keep surveys short and easy to complete
  • Be responsive to what patients and their carers are telling us is important to them (through FFT, PALS and complaints)
  • Inform hospital projects, priorities and decision making

The July, August and September 2016 survey asked inpatients and outpatients for their views about how well we communicate and the written information we provide.


To find out more about the work of the Patient Experience Team:

You can telephone us:

01225 821735

You can email us:

You can write to us:

Patient Experience Team
Quality Improvement Centre
Royal United Hospitals Bath NHS Foundation Trust
Combe Park

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