Patients & Visitors

Patient Experience Matters

We welcome your views

Share your experience We also like to hear when our patients have had a good experience and wish to thank staff for their care.

Let us know what you were happy about and we will make sure your comments are passed to the teams who looked after you.

We know that we can learn a lot from what patients tell us so please feel free to tell us what you think.

Tell us what you think of RUH services

Your experience matters

Patient Experience matters at the RUH and feedback is very important if we are to provide a quality service which meets the needs of patients, families and carers. We welcome your comments about your experiences of the services provided by the RUH.

We are sorry for a short time we are unable to collect this information from you through this website as we are developing our online information collection system.

However, if you would like to provide us with information on your experience of our services we ask that you contact our Patient Advice and Liaison Service (PALS) by email or by telephone.

Friends and Family Test

Every patient who visits our hospitals has the opportunity to complete a Friends and Family Test (FFT) card.

FFT is a way for you to provide anonymised, real time feedback about the service you are using. It asks if you would recommend the service you used to friends or family.

It was created to help us to understand whether our patients are happy with the service provided or where improvements are needed.

Nominate a member of staff or team

The Trust runs a monthly award scheme for our staff, we recognise the excellent customer service our staff provide through our Chief Executive's Customer Care Award which is awarded on a monthly basis. Nominations can be made for a member of staff who has improved a patient, visitor or colleague experience or for going that extra mile.

The Team of the Month is awarded in recognition of a team of staff who have had a positive impact on the health and wellbeing of patients and/or staff, demonstrated a new or improved practice or service, have been innovative in its delivery of targets, and/or demonstrated that the team has worked together.

If you would like to nominate a team or individual for an award please contact Catherine Soan, Executive Assistant to the Director of People, by telephoning 01225 824022 or via e-mail at .

National Patient Surveys

The NHS patient survey programme systematically gathers the views of patients about the care they have recently received. It enables the Care Quality Commission (CQC) and others to build up a national picture of people's experience for comparisons of:

  • performance of different organisations
  • changes over time
  • variations between different patient groups

the NHS website

the NHS website is the official website of the National Health Service (NHS) in England. It provides a comprehensive health information service helping you to make the best choices about your health and lifestyle, and to choose and compare health, support and social care services in England. They also collect and publish reviews and ratings about NHS services.

You can leave a review of an RUH service at this link:


Twitter is an online social networking service that enables users to send and read short 140-character messages called "tweets". Registered users can read and post tweets, but those who are unregistered can only read them. You can read our messages or leave a tweet about your recent experiences of RUH services.


Connect with the latest news from the RUH through Facebook.

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You can tell PALS about your experiences of the RUH.

You can telephone us:

01225 825656
01225 826319

You can email us:

You can write to us:

Royal United Hospitals Bath NHS Foundation Trust
Combe Park

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