Patient Experience Matters
Compliments & Feedback
Your experience matters
Patient Experience matters at the RUH and your feedback is very important if we are to provide a quality service which meets the needs of patients, families and carers.
We welcome your comments and suggestions about your experiences of the services provided by the RUH to help us improve.
It is also important for us to know when we are providing excellent care, we want to celebrate and recognise the things our staff do well.
Say thank you and offer a compliment
Tell us what you think
Friends and Family Test (FFT)
FFT is a way for you to provide anonymous, real-time feedback about the service you have been using.
Other ways to tell us about your experience
Say thank you and offer a compliment
If you would like to say thank you to a staff member, team or department, we would love to hear from you so your thanks can be shared with them. Please complete the form below:
RUH Outpatient Appointment Questionnaire
If you have recently had an RUH outpatient appointment - by telephone, video or face-to-face at the hospital - we would like you to tell us about your experience.
Maternity Birth Reflections Service
The Birth Reflections Service is provided by midwives to allow women or couples to explore their birth experience and give them the opportunity to clarify events. The feedback is used to facilitate positive changes in maternity care by identifying areas we can improve and by recognising what we are doing well.
Websites and social media
Click on the links to find out more:
Talk to us on social media:Contact
You can tell our Patient Support and Complaints team about your experiences of the RUH.
You can telephone us:
01225 825656
You can email us:
You can write to us:
Head of Complaints,
Quality Improvement Centre (D1),
Royal United Hospital Bath NHS Trust,
Combe Park,
Bath, BA1 3NG
Quality Improvement Centre (D1),
Royal United Hospital Bath NHS Trust,
Combe Park,
Bath, BA1 3NG