Patients & Visitors


If you are coming to an outpatient appointment please do not arrive at your appointment more than 10 minutes early. Please do not bring anyone else into the hospital with you, unless the appointment is for a child or an adult who requires a carer – exceptions apply for maternity appointments. All outpatients and visitors are asked to take a lateral flow COVID-19 test beforehand.

We are sorry that many outpatient appointments have been delayed because of the COVID-19 pandemic. Thank you for your continued patience and understanding.
Please only contact your GP if your condition worsens during your waiting period. Unfortunately, non-urgent cases cannot be expedited.
Please see the Waiting Times page for more information.

Your appointment

Your appointment letter (that’s the letter sent to you with this guide) should tell you where to go when you arrive. If not, please call the Appointments Centre on telephone 01225 821821 to find out where you should go.

Please arrive in plenty of time so you do not miss your appointment, but if you are parking on or around the hospital site please allow an extra 30 minutes as parking is limited.

Further information about attending your appointment can be found below:

You may also be asked to attend a virtual clinic:

This guidance has been written by a patient, who has had telephone appointments, to help you prepare for your appointment.

If you are not able to keep your appointment or wish to change it to a more convenient time, it is vital to tell us as soon as possible so that your appointment can be given to another patient.

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